This service is currently unavailable, but we are working hard to release it soon.

Once you have placed an order, you will be able to track its progress from your account. You'll also receive updates on shipping status and delivery estimates.

Indeal is designed to be used in Arabic and English, you may be able to change the language of the interface based on your preferences or location. However, not all sellers or buyers may speak or understand the same languages, so it's always best to agree on the language to be used before making a deal.

Indeal accepts Visa, Mastercard credit card, and MADA.

This service is currently unavailable, but we are working hard to release it soon.

Indeal is committed to protecting our users' personal information by implementing strict security measures and compliance with data protection regulations. We also have a privacy policy that outlines how we collect, use, and protect personal information. Additionally, we only share the necessary information to complete the transactions, and all data is encrypted.

It depends on the product and the seller, some sellers may have a minimum order quantity (MOQ) while others may not, it's always best to check the product's listing information or contact the seller for more details.

The delivery time for your products will vary depending on the logistics provider you choose, but we work with some of the best logistics providers to ensure that your products are delivered quickly and securely.

Indeal has a live chat and mail service built in. If you have a dispute with a buyer or seller, you can contact them directly.

This service is currently unavailable, but we are working hard to release it soon.

Indeal is a reliable online marketplace that specializes in B2B trading. Our platform is designed to connect you with trustworthy partners instantly. We offer a range of cutting-edge services that make managing your B2B transactions secure and easy. You can choose from multiple payment options that are backed by leading banks, and we provide a variety of shipping methods to ensure your products reach you on time.

Indeal does not handle taxes or invoicing for transactions. It is up to the sellers to comply with all local regulations and laws regarding taxes and invoicing. However, Indeal provide guidelines to assist our sellers with the process.

Yes, all suppliers on Indeal's are verified through our verification process, which includes checking valid commercial registration and authorized approval to register.

You can contact our customer support team by filling out the contact form in the support page or emailing us at info@indeal.sa and we will get back to you as soon as possible.

Yes, Indeal allows buyers and sellers to negotiate prices, depending on the product, the seller and the order size you might be able to negotiate a better deal. Contact the seller and have a conversation to find the best solution.

This service is currently unavailable, but we are working hard to release it soon.

Tracking and inventory management is not available on Indeal.

This service is currently unavailable, but we are working hard to release it soon.

Indeal charges a small credit card and MADA payment fee on sales made via credit card and MADA through the platform.

To optimize your product listings for search engines, it's important to use relevant keywords and product tags in your product titles and descriptions, and to make sure your images are high-quality and optimized.

To get more visibility for your products on Indeal, you can use advanced search filters, optimize your product listings, and add competitive prices. You can also post on your company social feed when you launch a new product to attract more attention.

To list a product on Indeal, you will need to create an account and then follow the prompts to list your product. You can list as many products as you like depending on your subscription package and manage them all from your account.

To verify your business on Indeal, you will need to provide certain information: a valid commercial registration number, the valid ID number of anyone in the commercial registration certificate, and provide the correct OTP sent to the mobile belonging to the ID number provided to verify acceptance of joining the platform. Once complete, your business is digitally and instantly verified.

Indeal uses advanced security measures to protect its users and their information. We also digitally verify all users to ensure trustful transactions.

To view your purchase history on Indeal, you will need to log in to your account and navigate to the "orders" section, there you will be able to see all the orders you have made, the status and details of them.

It depends on the order status and the agreement between the buyer and the seller. If the order has not been processed yet, you may be able to cancel or change it, but once it is processed, you will need to check the return policy or contact the seller for further details.

To improve your buying experience on Indeal, you can use the advanced filtering options to narrow down your search and you can contact sellers to ask for more information before making a purchase.

Yes, you can use Indeal as both a buyer and a seller. You can easily switch between buyer and seller accounts using the same account.

Indeal has partnered with leading banks to provide secure digital transactions. Buyers can make payments directly on Indeal, and sellers can view their transaction history.

Indeal provides sellers with the option to customize their storefronts, you can add your own logo, banner, certificates, awards, quality assurance reports, and information about your company. This will help you to create a professional and consistent brand image.

Yes, you can request samples or prototypes from suppliers before finalizing a deal on Indeal. However, this will depend on if the seller offers this service. You can use Indeal live chat or mail to request samples or prototypes and then evaluate them before making a final decision.

The RFQ (Request for Quote) marketplace on Indeal is a platform where businesses can submit specific requests for products and receive tailored quotes from suppliers who can meet their needs. This service is designed for businesses looking for customized or hard-to-find products.

The time it takes to receive quotes after submitting a RFQ will depend on the complexity of the request and the availability of suppliers who can meet your needs. On average, you can expect to receive quotes within a few days of submitting your request depending on the registered sellers.

Yes, you can track the progress of your RFQs on Indeal. Once you have submitted your RFQ, you can access the RFQ section of your account to see the status of your request, the quotes received and the suppliers who have responded to it.

It depends on the status of the RFQ. If the RFQ is still in the process of receiving quotes, you will be able to edit or cancel it. However, if suppliers have already provided their quotes or if a deal has been agreed upon, you will need to contact the supplier to discuss the possibility of editing or canceling it.

The RFQ Market is where buyers can search for products and submit RFQs to multiple sellers at once, while sellers can view all the open RFQs on the platform and submit quotes. To access the RFQ Market as a buyer or seller, follow these steps: For buyers: Go to the "My RFQ" tab in your "Company Profile" page. Click on "RFQ Market". The RFQ Market will open in a new tab. For sellers: Go to the "Quotations" tab in your "Company Profile" page. Click on "RFQ Market". The RFQ Market will open in a new tab.

Once you receive quotes, you can compare them by looking at the prices, lead time, minimum order quantity and other relevant information. You can also review the supplier's profile and other information to make an informed decision.

Once you have received quotes and reviewed supplier profiles, you can communicate directly with the suppliers through Indeal live chat or mail. You can use these services to negotiate terms and finalize deals.

This service is currently free of charge on Indeal beta.

If you're experiencing issues when trying to send an RFQ, there are a few steps you can take to troubleshoot the problem: Ensure that you have successfully added a product to your products. Make sure that all mandatory fields are completed before submitting your RFQ. You can look for any missing information by checking for any fields that have a red asterisk next to them. Ensure that you have selected a valid delivery address. Make sure that the address you have entered is accurate and complete, and that it matches the delivery address you intend to use. Check that you have added a delivery due date. This is an important piece of information that sellers need to know in order to fulfill your request properly. Confirm that you have selected appropriate payment terms for your purchase. Double-check that you have selected the payment terms that you intend to use.

To ensure that your RFQ is seen by more suppliers, make sure to provide detailed and accurate information in your request, you can also promote your RFQ through different channels, also you can use relevant keywords and phrases in your RFQ title and description to make it easier for suppliers to find.

Yes, you can submit multiple RFQs at the same time on Indeal, this can save time and streamline the procurement process. You will be able to track the status of each RFQ and receive quotes accordingly.

To show a buyer that you are interested in their quote, go to the quotation summary page of the quote you received. Under "Buyer Information," click the "Interested" button. This will send a notification to the buyer that you are interested in their quote. By using this feature, you can get the buyer's attention before sending your own quote.

Yes, you can negotiate terms such as delivery, payment, and warranties with suppliers on Indeal's RFQ marketplace. The suppliers will have the option to accept, decline or counter the terms before finalizing the deal.

Indeal does not store credit card information, so you will need to enter your card details every time you make a purchase on the platform. This is to ensure the security of your financial information and protect against unauthorized access.

There are several reasons why a credit or debit card payment may be declined, including insufficient funds, an expired card, or a transaction limit set by your bank. Please check with your bank to resolve any payment issues.

Indeal takes the security of your personal and financial information very seriously. That's why we use industry-standard encryption and security protocols to protect your data. Additionally, we do not store credit card information on our servers, so you can be confident that your information is safe.

At the checkout screen, you will be prompted to input your credit card information and complete the verification process of the issuing card bank. Once completed and processed, you will return to Indeal and see that your transaction has been processed.

Adding new users to your company on Indeal can help you streamline your procurement process by delegating tasks and collaborating more efficiently. To add a new user to your company, follow these steps: Go to the “Company Profile” page. Click on the “People” tab. Click on the “Add Employees” button. Complete the employee details form, including the employee's email address. Choose the employee's department. Click the “Add” button. A registration email will automatically be sent to the added employee to complete their registration on Indeal. Once registered, they can start collaborating with you and other employees in the company on procurement tasks and workflows.

Organizing your company into departments can help you manage and delegate tasks more efficiently. With Indeal, you can create departments for your company and assign specific permissions to each department. To create a new department, follow these steps: Go to the “Company Profile” page. Click on the “People” tab. Click on the “Department” tab. Add the department name you wish to create. Select the permissions you wish to grant this department under the “Assign Permission” section. Click “Save”. By creating departments and assigning specific permissions, you can ensure that tasks are delegated appropriately and that employees only have access to the information they need to perform their job functions. This can help improve productivity, reduce errors, and enhance overall business performance.

Adding workflows to your procurement process in Indeal can help you automate and streamline your business processes, resulting in increased efficiency and reduced errors. To create a new workflow, follow these steps: Go to the “Company Profile” page. Click on the “People” tab. Click on “Workflow”. Choose one of the workflows you want to add a rule to (Quote, Incoming PO, Invoice). Click “Add Rule”. Define the rules in the required fields. Click “Add”. Your workflow has been added successfully. With workflows in place, you can set up rules that automatically trigger actions based on specific events or conditions, such as sending a notification when a quote is approved, or automatically routing an invoice for approval based on the amount. This can help you save time and reduce errors by automating repetitive tasks and enforcing standardized processes.